Customer Service Representative

Olenex – Specialists in edible oils

Olenex supplies an extensive portfolio of high-quality edible oils and fats to customers across the globe. Thirteen refineries, located in strategic locations in Europe, produce a range of liquid as well as tropical oils. Producers, food and non-food, can rely on a team of specialists to find a tailor-made ingredient that exactly meets their requirements. In addition to its production, trading and sourcing crude materials maximise the portfolio within the land of edible oils and fats. Being committed to sustainability and honest trade, Olenex supports #SharedResponsibility, finding integral partnerships and building towards a 100% sustainable supply chain.  Additionally, we value the career development of our employees and support potential training and education opportunities. As part of the Olenex team, you will be able to truly make an impact in a challenging environment.

For our Central Post office in the center of Rotterdam, we are looking for a highly service-minded and hands-on Customer service Representative

Location: Central Post Rotterdam, The Netherlands

As a Customer Service Representative, order handling and contract management are part of your daily responsibilities. You handle customer’s requests throughout the Outbound Supply Chain and voice-back relevant information towards the Sales team and other departments. You will be the dedicated contact person for customers for everything that relates to their loadings and/or deliveries. You are responsible for your own portfolio and in this way, you will develop extensive relationships with your customers.

You will be working in a professional team with multiple nationalities. You will be part of the customer service team, consisting of 14 members.

So, do you like to work in an international environment? Are you ready to roll up your sleeves? Are you a strong communicator? Do you like to work in a proactive way within a great team? Then this is your next step!

Your responsibilities are:

• Dedicated contact for a defined customer portfolio;
• Handling customer requests regarding orders;
• Coordination with logistics on daily transports;
• Solving planning issues in cooperation with production;
• Communication between the customer and the organization;
• Handling transport related extra costs.

Who are you?

You are very service-minded and customer-orientated. Besides a structured way of working you are also flexible when unpredictable situations arise. You demonstrate strong communication skills and you can both work independently and as a team player. In addition, you have or are:

• Bachelor degree in Business administration/communication or similar;
• At least 3 years of relevant experience;
• Good knowledge of Microsoft Office. Experience in using ERP systems , Oracle is a plus;
• Fluent in English and Dutch and/or German or Spanish would be beneficial;
• Fulltime available.

We offer you:
A dynamic and a Rotterdam-based job within an inspiring and dynamic team, having the opportunity to bring your ideas in an open communication environment. We embrace your sense for accountability and stimulate personal development. Besides this we also offer:

• Enthusiastic colleagues from all over the world;
• A competitive salary and multiple development options;
• 13th month salary;
• 30 days of leave per year;
• Pension scheme fully paid by Olenex;
• The possibility to work 1 or 2 days from home;
• Working from home allowance;
• We offer discount on health insurance and fitness.